The reference letter component is a very important part of your US Entry Waiver application because it helps show the US government that you won’t cause any problems during your visit. It’s best to have three character references.

They show:

  • Evidence of good character
  • Gainful employment
  • That others trust you

And, they help convince the border that they should trust you, too.

How to write a character reference letter

It’s important to give your contact some idea of what they should write about in the reference letter. Many people don’t tell the reference why they need the letter. However, you should tell them what the letter should show, and that’s good character.


How the person knows you: In this section the person will describe the relationship. For example, they may say they know you from work, school, volunteering, community groups or place of worship. They could also be a friend. It’s best not to use a spouse or family member as a character reference. You want them to appear unbiased. If they know you professionally or through an organization, school or business, they can give their title or role.

How long they have known you: This will help establish that they have some knowledge of your character.

Body of the letter

In this part of the reference letter they will give their impression of your character. However, it’s important that they give examples of why they feel that way. For example, if your reference says that you are reliable, they could say things like:

  • “He is always punctual.”
  • “She watches my house and feeds my cat when I’m on vacation.”
  • “He hasn’t missed a shift.”
  • “She babysat my kids when I had to go to the hospital.”

Other qualities they could mention:

  • Conscientious
  • Kind
  • Caring
  • Helpful
  • Hardworking
  • Entrepreneurial
  • Trustworthy
  • Etc.

When you ask your reference to write the letter, you could mention a few of these words and hopefully the reference will pick one or two that seem apt.

Sometimes the person will have known you for some time and will know about the arrest. In this case, they may describe how you have changed since that time, but their statements should show a positive transformation. They shouldn’t try to deny or minimize what happened.


At the end of the letter, the reference could include some kind of complimentary statement in conclusion. For example,

  • “I would not hesitate to recommend Ms. ___________.”
  • “I have complete trust in Mr. ___________.”

Who should write the letter?

These letters are in addition to your employer letter, so you will have to pick people who are not your current employer. For example, you could ask:

  • Family friends
  • Neighbours
  • Doctors
  • Teachers
  • Professors
  • Past employers
  • Coworkers
  • Leaders in your religious community
  • Leaders of organizations where you volunteer

Avoid people who may also have criminal records. The more recent the conviction, the harder you should work at finding a person with a good reputation, such as a doctor or other professional.

How should the letter be formatted?

Some people will not ask their character references to put their phone and address on their letter. This is because they are afraid the US government will contact the reference. However, a phone number and address can greatly add to the credibility of a reference. In fact, often a reference will include their address or letterhead without being asked as this is proper business style. Don’t worry too much about this. We have never heard of a US official contacting a waiver reference.

It’s preferable for the letter to be typed, but, if not, the reference should write or print as neatly as possible. A date and ink signature is essential. The letter should be short. One or two pages are enough. It does not need a separate envelope as you will be bringing all these documents to the border or airport as one package.

Whatever you do, do not try to fake a reference. Though the US government doesn’t actually phone the references to verify them, they will figure out pretty quickly that you are trying to deceive them.

If you need help preparing your US Entry Waiver, contact us for a free consultation at 1-866-972-7366.